The Music Zoo
Shop Guitars, Amplifiers and Effects Online - Serving New York City and Long Island Since 1994
Since 1994, The Music Zoo has been a destination for musicians around New York City. Our commitment to personalized service, groundbreaking custom instruments, and low prices have made us the first choice for players around the world as well. We stock and ship guitars, amps, basses, and parts and accessories from dozens of major and boutique manufacturers. We know that buying a guitar or amp is a very personal decision. You're in the right place! The Music Zoo's staff is legendary for their hands-on knowledge of gear and will be sure that you are 100% satisfied with your experience.
We've worked closely with manufacturers such as Fender®, Charvel®, and Gibson to make exciting custom guitars to our own specifications. Nearly everyone on the staff at The Music Zoo is a player, has a band, or has a collection. Or all of the above. So we have a lot of ideas about taking instruments further than what you'll find in a catalog; see what we mean on our custom runs page. Fortunately, our close friendships with these manufacturers allow us to make our dreams a reality. We can help make yours come true, too. Through countless visits to factories around the country, we know just what the manufacturers can do, how they do it, and in many cases, the person actually building it. We tend to get the "good stuff" from a lot of manufacturers because they know we really care about quality.
Our staff is standing by to answer any questions you may have. Whether you're walking in from the sidewalk in New York or calling in from overseas, every customer gets the same personal service on which The Music Zoo has built its reputation. Please let us know how we can help you!
Customers ordering merchandise via phone/internet may use all major credit cards (VISA, Mastercard, Discover, American Express), Personal Check (must clear account before we ship), Cashier's Check, Money Order, Paypal, and Bank Wire Transfer (coordinates provided upon request). Using a credit card or Paypal? You can purchase and checkout immediately through the website. For in-store sales we accept all major credit cards (VISA, Mastercard, Discover, American Express), Cashier's Check, Money Order, Gift Certificate, and Good Old Fashioned Cash. To put a higher-value guitar or amp on hold for 30 days, we require a $500 deposit (refundable). To layaway lower priced items, contact us. We will work something out with you. To order a guitar that is not in stock, or, a custom piece, the deposit must be at least $500 or 20% of the total, whichever is greater, and is non-refundable.
The Music Zoo will ship your guitar, amplifier, pedal, or accessories right to your door. All orders over $100 placed through the website qualify for free shipping*! We ship worldwide using FedEx and United States Parcel Service (USPS). Some manufacturers do not allow us to sell outside of the United States. Please contact us for more information on restricted brands if you live outside the U.S. All shipments within New York State are subject to sales tax. Ships Within 24 Hours When you see this on our website, the product you're looking at is in stock and ready to ship immediately. As long as we receive your order before 3pm, we usually have no trouble getting it out the door the same day. If for some reason there is a delay processing your order, we will contact you right away.
We want you to be completely satisfied with your purchase from The Music Zoo! We pride ourselves on providing customer service that is among the best in the industry and we will work hard to make sure you are happy. If you need to return your purchase for any reason, please contact one of our sales associates to let us know before shipping your order back. Make sure you include all the contents of your original order including things like warranty cards, hang tags, tremolo arms, and power adaptors. Be sure to carefully re-pack your item for return using the original packing materials. New Items: Get 14 Day Approval on all new items! No reason needed to make a return, just let us know within two weeks that you'd like to send your item(s) back. Items such as earbuds, mouthpieces, harmonicas, software, CDs and DVDs, drumsticks, drumheads, clothing/footwear, polish/cleaners, polishing cloths, and books must be un-opened and un-used to be eligible for return. All items must arrive back to The Music Zoo in like new condition. Used Items: We maintain a great selection of used and vintage guitars. We do our best to describe each instrument in full and provide high resolution images of all items to help in the buying process. To that end, used items carry a 72 Hour Approval period only. You'll have a few days with your recently purchased used instrument to ensure it's the one for you. No reason needed to make a return if you choose to do so, just let us know within the approval window.